Delete Your Account

Request deletion by email

Send an email from the address registered to your Tathra Finance account. Use the subject Tathra Finance account deletion request and include the phone number associated with the account if available.

We may ask for reasonable verification to protect the account from an unauthorised deletion request. Never send your password, OTP, app PIN, UPI PIN or biometric information.

What the request covers

After verification, we delete or anonymise account profile data, authentication records that are no longer required, profile images, device notification registrations, active sessions, support content and personal information that is no longer needed to operate the service.

Business and finance records

Finance agreements, payment and receipt records, accounting entries, security logs and audit records may need to be retained for a limited period where required for legal compliance, tax and accounting obligations, fraud prevention, dispute handling or legitimate record-keeping. Any retained information is restricted to the required purpose and period.

If you are a customer of a finance business, the business may also have its own independent legal obligation to retain the finance records it controls. Contact that business about its records as well as sending a Tathra Finance deletion request.

What happens next

1. We acknowledge the request at the registered email address.
2. We verify the requester and identify the relevant Finance account.
3. We process deletion or anonymisation and explain any information that must be retained.
4. Access to deleted account data cannot be restored after deletion is completed.

Need help?

Email support@tathra.tech and state that your request concerns the Tathra Finance Android app (package tathratechFinance.tathra) or Finance web app.