Privacy Policy

1. Who we are and what this policy covers

Tathra Finance is provided by Tathra Tech Solutions. This policy applies to the Tathra Finance Android application (package tathratechFinance.tathra), its web application, public website, business workspace and customer workspace.

Tathra Finance helps businesses manage customers, vehicle or other financed stock, finance agreements, EMI schedules, collections, receipts, reports, support and subscriptions. A business using Tathra Finance controls the customer and finance records it enters. Tathra Tech Solutions processes those records to provide and secure the service.

2. Information we collect

• Account and contact data: name, email address, phone number, address, profile photo, account role and authentication or recovery records.
• Business and customer records: company identity, GSTIN, business address, customer details, vehicle or stock details, photographs, identification details entered by an authorised business, finance agreements and repayment terms.
• Payments and documents: EMI schedules, amounts due or paid, UTR or transaction references, payment proof selected for upload, receipts, reports and subscription status.
• Support and communications: messages, attachments and screenshots that you choose to send to support or another authorised user.
• Device and service data: app version, platform, notification token, session and security events, IP address, diagnostic information and limited public-page analytics needed to operate, protect and improve the service.

Please do not upload information that is not necessary for a finance record or support request.

3. Camera, photos, files, notifications and biometrics

• Camera, photo library and file access are used only when you choose to capture or attach a customer photo, stock image, payment proof or support attachment.
• Notification permission and device tokens are used to deliver account, payment, EMI, message, support and security alerts. You can disable notifications in the app or device settings.
• Biometric app lock uses the fingerprint or face verification supplied by your device operating system. Tathra Finance does not receive or store your fingerprint, face image or biometric template.

4. How we use information

• Provide accounts, business and customer workspaces, finance agreements, EMI collection, receipts, reports and support.
• Authenticate users, keep sessions active, apply app lock settings and prevent unauthorised access, abuse or fraud.
• Send service messages and notifications selected by users or generated by finance events.
• Process subscriptions, confirm payment references and maintain accounting and audit records.
• Diagnose faults, maintain reliability and comply with legal obligations.

We do not sell personal information and do not use Finance records for third-party behavioural advertising.

5. Payments and service providers

Subscription payments may be processed by Razorpay or Google Play. UPI payments between a customer and a finance business are handled by the selected UPI application or payment provider. Tathra Finance does not ask for or store UPI PINs, card PINs, CVVs or complete card credentials.

We use service providers only as needed for hosting, storage, email or OTP delivery, push notifications, payment processing, diagnostics and customer support. These may include hosting providers, Firebase services, Google Play and Razorpay. Each provider processes information under its own terms and privacy policy. We may also disclose information when required by law, to protect users or the service, or during a lawful business reorganisation.

6. Who can see Finance records

Authorised members of a finance business can access the records for that business. A customer can access only the records and documents made available to their customer account or connected business relationship. Tathra personnel may access limited information when needed for support, security, legal compliance or service operation, subject to access controls.

7. Storage, security and retention

Information is transmitted using encrypted connections and protected with authentication, role-based access controls, operational safeguards and private file access. No online service can guarantee absolute security.

We retain information while an account is active and for as long as needed to provide the service. After an account deletion request, information is deleted or anonymised unless a limited record must be retained for tax, accounting, fraud prevention, dispute resolution, security, audit or another legal obligation. Notification registrations and active sessions are removed when no longer needed.

8. Your choices and rights

You can update available profile and business information in the app, manage notifications and app lock settings, and contact us to request access, correction or deletion. See the Tathra Finance account deletion page for a public deletion request method. We may verify identity and authority before acting on a request.

9. Children

Tathra Finance is a business and finance management service and is not directed to children under 18. We do not knowingly create accounts for children or ask children to submit personal information.

10. Changes and contact

We may update this policy when the product, providers or legal requirements change. The date at the top identifies the current version.