Privacy Policy

1. What this policy covers

This policy explains how Tathra Tech Solutions collects, uses, stores and protects information when you use Tathra, including the business workspace, customer workspace, website and payment-related features.

2. Information we collect

• Account details such as name, email address, phone number and account type.
• Business details such as company name, GSTIN, address, products, invoices, orders and customer records entered by a business.
• Customer activity such as connected businesses, order requests, invoices and payment request status.
• Device, app and security information needed to operate sessions, notifications, diagnostics and fraud prevention.
• Limited public-page analytics, such as a pseudonymous browser/device identifier, device family and visit time. We use this to count unique visitors and improve the public page.

3. How we use information

We use information to provide billing, inventory, ordering, customer and account services; authenticate users; send requested notifications; protect the service; process support requests; improve reliability; and meet applicable accounting, tax and legal obligations.

4. Payments

Subscription payments and business-to-customer payment requests may be processed through Razorpay or another payment provider shown in the product. Tathra does not ask you to share UPI PINs, passwords or card security codes with us. Payment providers process payment details under their own terms and privacy policies. Businesses and customers are responsible for confirming invoice details before paying.

5. Sharing and protection

We share information with service providers only when needed to operate the product, deliver communications, process payments, provide hosting or meet legal requirements. Business users control the customer and invoice information they enter. We use access controls, encrypted connections and operational safeguards, but no internet service can promise absolute security.

6. Your choices and retention

You may request access, correction or deletion of account information by contacting us. To delete a Tathra account, use the in-app Security settings or follow the instructions on our account deletion page. Some finalized invoices, payment records, audit records or legally required information may need to be retained. Public-page analytics are designed to be aggregate and pseudonymous rather than a profile of a named person.

7. Contact

For privacy questions or requests, email support@tathra.tech. We may update this policy when the product or legal requirements change; the date above indicates the latest version.